Stop Losing Requests in WhatsApp Chats
Whether it's internal IT requests from your staff or customer complaints from outside — Servicely tracks every request from submission to resolution. One platform for your entire service operation.
No credit card required • Set up in 5 minutes • Cancel anytime
WhatsApp Is Great for Chatting.
Not for Running a Business.
Whether it's staff IT requests or customer complaints — if your team still tracks them in WhatsApp groups or spreadsheets, you know these problems.
Lost Messages
Customer complaints get buried under 200+ daily messages. Nobody knows who saw what.
Zero Accountability
"Who was handling the Adekunle complaint?" No one knows. No one can check.
Missed Deadlines
There are no SLA timers. Customers wait days and follow up with "Is anyone looking at this?"
No Reporting
Your MD asks "how many complaints this month?" You spend 2 hours scrolling through chats.
Staff Leaves, History Goes
When a team member leaves, all their customer conversations walk out the door.
Frustrated Customers
Customers re-explain their issue every time they call because nobody has context.
Sound familiar? There's a better way. 👇
Everything you need
Internal Services. Customer Support. One Platform.
Manage IT helpdesk requests from your staff and customer complaints from outside — all in one place. From ticket creation to resolution, Servicely tracks every step.
Smart Ticket Management
Every request gets a ticket number, priority level, and automatic assignment to the right team. Nothing falls through the cracks.
- Auto-assignment by category
- Priority-based SLA timers
- Full activity history
Approval Workflows
Set up multi-level approvals so requests flow through the right people — from team lead to manager to department head.
- Multi-stage approval chains
- Email notifications
- Reject & resubmit flow
Real-time Analytics
See response times, resolution rates, SLA compliance, and team performance at a glance. Make decisions with data, not guesses.
- SLA compliance tracking
- Team performance metrics
- Resolution time reports
Team Management
Organize your people into departments and teams with role-based access. Everyone sees exactly what they need to.
- Departments & teams
- Role-based access control
- Manager oversight
Enterprise Security
Multi-tenant architecture means your data is completely isolated. Microsoft SSO integration for seamless login.
- Multi-tenant data isolation
- Microsoft Azure AD SSO
- Encrypted communications
Email Notifications
Automatic email updates for every status change — ticket created, approved, assigned, resolved. Everyone stays informed.
- Status change alerts
- Approval notifications
- Resolution confirmations
Two Powerful Use Cases. One Platform.
Internal Service Management
Your employees submit IT requests, facilities issues, HR enquiries — all through a structured system instead of random WhatsApp messages.
- IT helpdesk & support tickets
- Facilities maintenance requests
- HR & admin service requests
- Procurement & approval workflows
- Internal SLA tracking
Customer Service Portal
Give your external customers a professional self-service portal. They submit requests, track status, and get updates — no app download needed.
- Branded portal with your company name
- No login required — email verification only
- Customers track their own request status
- Automatic email notifications
- Professional image for your business
See it in action
Built for How You Actually Work
Real screenshots from the Servicely platform. What you see is what you get.
Reports & Analytics
Track ticket volume over time, spot trends, and measure team performance with real data.
Full Ticket Context
Every ticket has complete history — comments, status changes, requester info, SLA timers. Anyone on your team can pick up where it left off.
Give Your Customers a Professional Support Portal
Your customers visit a simple web page — no app download, no account creation needed. They enter their email, describe their issue, and get a tracking number instantly. They can check the status anytime with just their email.
Branded Portal
Your company name, your link — looks like your own support page.
No Login Required
Customers verify with a one-time email code. Simple as WhatsApp, but trackable.
Real-time Status
Customers check their request status anytime — no calls, no follow-ups.
Email Updates
Automatic notifications when status changes. Customers stay informed without asking.
WhatsApp Group vs. Servicely
See why businesses are moving their service operations to Servicely.
WhatsApp Groups
- ✕Messages get buried in group chat
- ✕No way to assign responsibility
- ✕No deadline or SLA tracking
- ✕Customer must explain issue multiple times
- ✕Zero reporting or metrics
- ✕Staff departure = lost history
- ✕Customers can't check their own status
- ✕Unprofessional for growing businesses
Servicely
- Every request gets a unique ticket number
- Auto-assigned to the right team member
- SLA timers ensure timely resolution
- Full history — anyone can pick up where it left off
- Real-time dashboards and reports
- All data stays with the company
- Self-service portal for customers
- Professional, scalable, built for growth
Get started in minutes
Three Steps to Better Service
Create Your Account
Sign up in 30 seconds. Set up your organization, departments, and invite your team.
Configure & Share
Set up categories, SLA policies, and approval workflows. Share your customer portal link.
Track & Resolve
Every request is tracked. Your team is accountable. Your customers are delighted.
Simple pricing
One Plan. Every Feature. No Surprises.
No confusing tiers. No feature gating. Every team gets everything.
Servicely
Everything you need to manage services
or ₦10,000/user/year (save 17%)
Free for 14 days. No credit card needed.
Frequently Asked Questions
Ready to Stop Losing Requests?
Join Nigerian businesses already using Servicely to manage internal services and delight their customers.
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